Out of Hours Care

As a small team it’s sadly not possible for us to provide a 24-hour service at this time, so we’ve arranged a couple of options for our clients to access both advice and care should you need it outside of our opening hours.

VidiVet is an exciting new service providing access to advice from a qualified Veterinary Surgeon, whenever you need it; think of it as NHS 111 for your pets. So if you’re ever concerned about your pet’s health or are unsure if they need emergency treatment, you can send your question to a vet via the VidiVet app, and get a personalised video response direct to your phone. As our client, we are pleased to cover the cost of this service for you, so there’s nothing to pay for their support and reassurance. Please see below for more information and how to get started.

Vets Now is a specialist emergency hospital with a highly skilled team, based just down the road from us in Gorgie, and equipped to see your pets and provide treatment whenever it’s required. Contact Vets Now.

What is Vidivet?

Think of it as NHS 111 for your pets – advice and reassurance about any health concerns or questions you have outside of our opening hours, provided by a UK registered Veterinary Surgeon, and sent in a personalised video message directly to your phone within minutes. You can send text, photos and video messages, enabling the vet who is helping you to fully understand what’s going on with your pet at the time.

So what sort of things might you want to speak to a Vidivet vet about?

  • Does my pet need to be seen by a vet out of hours?
  • Questions about medications
  • Reassurance regarding post-operative care
  • If it’s healthcare related and we’re not open, VidiVet can help!

How does it work?

Sign-up, download the VidiVet app, and ask your question

Get a personal video response from a VidiVet vet

Play and re-play the advice as many times as you need

Please note this complimentary service is available exclusively for clients of West Edinburgh Vets